Welcome to SDesk
SDesk is a powerful customer support helpdesk built specifically for Shopify stores. It helps you manage customer emails, track support tickets, and respond to customers faster.
What SDesk Does
- Unified Inbox - All customer support emails in one place
- Ticket Management - Track, prioritize, and resolve customer issues
- Team Collaboration - Assign tickets to team members and add internal notes
- Quick Responses - Save time with reusable response templates
- AI Copilot - Get AI-powered draft responses and text improvements
- Shopify Integration - See customer orders, link tickets to orders, and manage returns
Getting Started Checklist
Follow these steps to set up your support desk:
- Configure your email domain - Choose how you'll receive customer emails
- Set up quick responses - Create templates for common questions
- Send a test email - Make sure everything works
- Add your team - Invite team members if needed
- Enable AI Copilot - Optional but helpful for faster responses
The Setup Guide
When you first open SDesk, you'll see a setup guide that walks you through each step. You can:
- Complete steps in any order
- Skip steps you don't need
- Hide the guide once you're comfortable
- Access it again anytime from settings
Ready to get started? Let's configure your email domain.