Using the Fulfillment Scanner
Process returns and fulfillment with the barcode/QR scanner feature.
What Is the Fulfillment Scanner?
The fulfillment scanner is an optional add-on that helps you:
- Scan return labels to process returns faster
- Track received items
- Automatically update ticket and return status
- Reduce manual data entry
Accessing the Scanner
- Go to Fulfillment in the main navigation
- Grant camera permissions when prompted
- Point your camera at a barcode or QR code
Scanning Return Labels
- Open the Fulfillment Scanner
- Scan the return shipping label
- SDesk matches it to the return request
- Review the return details
- Mark as received
What Gets Updated
When you scan and process a return:
- Return status updates in Shopify
- Related ticket is updated
- Task is marked complete (if applicable)
- Customer can be auto-notified
Scanner Settings
- Auto-close tickets: Automatically close ticket when return is processed
- Notification: Send customer update when item is received
- Sound feedback: Beep on successful scan
Troubleshooting
Camera not working?
- Check browser camera permissions
- Try a different browser
- Ensure good lighting
Barcode not recognized?
- Hold camera steady
- Ensure barcode is flat and undamaged
- Try manual entry as backup