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Getting Started

Learn the basics of SDesk and get your support desk up and running

Welcome to SDesk Understanding the Dashboard

Email Setup

Configure your email domain and forwarding settings

Choosing Your Email Setup Setting Up Email Forwarding Setting Up a Custom Domain

Tickets & Inbox

Manage customer support tickets and your inbox

Managing Your Inbox Responding to Tickets Ticket Statuses and Priorities+2 more articles

Quick Responses

Create and use reusable response templates

Creating Quick Responses Using Quick Responses in Tickets

Team & Agents

Manage your support team members and permissions

Managing Team Members Assigning Tickets to Agents Understanding Agent Roles

AI Copilot

Use AI-powered features to respond faster and smarter

Getting Started with AI Copilot Using AI Draft Generation Setting Custom AI Instructions

Settings

Configure auto-replies, notifications, and other preferences

Configuring Auto-Reply Emails Managing Notifications Customizing Ticket Types

Billing & Plans

Manage your subscription and understand pricing

Understanding Plans and Pricing Tracking Your Ticket Usage Redeeming Discount Codes

Popular articles

Getting Started

Welcome to SDesk

Learn what SDesk is and how to get started with your customer support helpdesk.

→Billing & Plans

Redeeming Discount Codes

Learn how to redeem promotional codes for discounts or free access.

Setting Up a Custom Domain

Configure your own domain to send and receive branded support emails.

Choosing Your Email Setup

Compare the three email setup options: default domain, forwarding, and custom domain.

→Getting Started

Understanding the Dashboard

Learn how to navigate the SDesk dashboard and understand your support metrics.