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Getting Started

Learn the basics of SDesk and get your support desk up and running

Welcome to SDesk Setting Up Your Contact Form Using the Customer Portal+1 more articles

Email Setup

Configure your email domain and forwarding settings

Choosing Your Email Setup Setting Up Email Forwarding Setting Up a Custom Domain+1 more articles

Tickets & Inbox

Manage customer support tickets and your inbox

Managing Your Inbox Responding to Tickets Ticket Statuses and Priorities+6 more articles

Quick Responses

Create and use reusable response templates

Creating Quick Responses Using Quick Responses in Tickets

Team & Agents

Manage your support team members and permissions

Managing Team Members Assigning Tickets to Agents Understanding Agent Roles

AI Copilot

Use AI-powered features to respond faster and smarter

Getting Started with AI Copilot Using AI Draft Generation Setting Custom AI Instructions+2 more articles

Settings

Configure auto-replies, notifications, and other preferences

Configuring Auto-Reply Emails Managing Notifications Customizing Ticket Types+5 more articles

Billing & Plans

Manage your subscription and understand pricing

Understanding Plans and Pricing Tracking Your Ticket Usage Redeeming Discount Codes

Troubleshooting

Common issues and how to resolve them

Troubleshooting Common Issues

Popular articles

Setting Up a Custom Domain

Configure your own domain to send and receive branded support emails.

→Getting Started

Welcome to SDesk

Learn what SDesk is and how to get started with your customer support helpdesk.

Getting Started with AI Copilot

Learn what AI Copilot does and how to enable it for your team.

→Getting Started

Setting Up Your Contact Form

Add a contact form to your store to capture customer support requests.

Choosing Your Email Setup

Compare the three email setup options: default domain, forwarding, and custom domain.