Creating Quick Responses

Quick responses are reusable templates that save time on common customer questions.

What Are Quick Responses?

Quick responses (also called canned responses or templates) are pre-written messages you can insert into replies with a single click or keyboard shortcut.

Creating Your First Quick Response

1. Go to Settings → Quick Responses
2. Click New Response
3. Enter a Title (e.g., "Shipping Info")
4. Enter a Shortcut (e.g., "ship")
5. Write your Response Content
6. Optionally select a Category
7. Click Save

Writing Effective Templates

Good quick responses are:

• Friendly but professional - Match your brand voice
• Complete - Answer the full question
• Customizable - Leave room for personal touches

Example: Shipping Information

Hi there!

Thanks for reaching out about your order.

Standard shipping typically takes 5-7 business days. You can track your order using the tracking link in your shipping confirmation email.

If you have any other questions, just let me know!

Best,
[Your Name]

Using Categories

Categories help organize your quick responses:

• Shipping
• Returns
• Products
• General

Shortcuts

Shortcuts let you insert responses by typing:

• /ship - Shipping information
• /return - Return policy
• /track - How to track orders