Sending a Test Email
Verify your email setup is working correctly by sending a test email.
Why Send a Test Email?
Before going live, you should verify that:
- Emails are being received by SDesk
- Tickets are being created correctly
- Customer information is captured properly
- Auto-replies are sent (if enabled)
How to Test Your Setup
Step 1: Find Your SDesk Email Address
Go to Settings → Email Settings and note your email address:
- Default: yourstore@mailbox.sdesk.app
- Custom domain: support@yourdomain.com
- Forwarding: Your original support email
Step 2: Send a Test Email
- Open your personal email (Gmail, Outlook, etc.)
- Compose a new email
- Send to your SDesk email address
- Use a clear subject like "Test Ticket"
- Write a test message
- Click Send
Step 3: Check Your Inbox
- Go to your SDesk Inbox
- Wait 1-2 minutes for the email to arrive
- Look for your test ticket
- Verify the subject and message appear correctly
What to Check
- Ticket created: Your test email appears as a new ticket
- Sender correct: Shows your personal email as the customer
- Subject captured: The subject line is correct
- Message intact: Full message content is visible
- Auto-reply sent: Check your personal email for the confirmation (if enabled)
Testing Replies
- Open your test ticket
- Write a reply message
- Click Send Reply
- Check your personal email - you should receive the reply
- Reply to that email to test the full conversation flow
Troubleshooting
Email not arriving?
- Wait a few more minutes - some emails take longer
- Check your email provider's sent folder to confirm it sent
- Verify your SDesk email address is correct
- If using forwarding, check the forwarding is active
- If using custom domain, verify DNS records are all green
Auto-reply not received?
- Check that auto-reply is enabled in Settings
- Check your spam/junk folder
- Some email providers delay auto-replies