Viewing Tickets in Shopify Admin
See customer support tickets directly on Shopify order and customer pages.
SDesk Admin Extensions
SDesk adds helpful widgets to your Shopify admin:
- Order Page Widget: See tickets related to a specific order
- Customer Page Widget: See all tickets from a customer
Order Page Tickets
When viewing an order in Shopify:
- Open any order in Shopify Admin
- Look for the SDesk Tickets card in the sidebar
- See all tickets linked to this order
- Click a ticket to open it in SDesk
What You'll See
- Ticket subject
- Current status (Open, Pending, Closed)
- Last message preview
- Quick link to open in SDesk
Customer Page Tickets
When viewing a customer profile:
- Open a customer in Shopify Admin
- Find the SDesk Tickets card
- See all support tickets from this customer
- View ticket history across all their orders
Creating Tickets from Shopify
From the order or customer page widget:
- Click New Ticket
- A new ticket is created pre-linked to the order/customer
- You're redirected to SDesk to compose your message
Benefits of Admin Integration
- Context at a glance: See support history while processing orders
- Faster navigation: Jump to tickets without searching
- Better decisions: Know if there are open issues before fulfilling
- Team visibility: Anyone viewing the order sees ticket status
Troubleshooting
Widget not appearing?
- Ensure SDesk app is properly installed
- Check that extensions are enabled in Shopify
- Try refreshing the page
- Contact support if issues persist