Choosing Your Email Setup
SDesk offers three ways to receive customer support emails. Choose the option that best fits your needs.
Option 1: Default SDesk Domain (Easiest)
Best for: Getting started quickly, small stores, testing
Use our default email address to start receiving tickets instantly:
yourstore@mailbox.sdesk.appPros:
- Instant setup - no DNS configuration required
- Works immediately
- Great for testing before going live
Cons:
- Not your brand (shows sdesk.app domain)
- Customers see a different email address
Option 2: Email Forwarding (Recommended)
Best for: Stores with existing support email addresses
Keep using your existing email (like support@yourstore.com) and forward to SDesk:
support@yourstore.com → yourstore@mailbox.sdesk.appPros:
- Keep your existing professional email address
- Customers email you directly - no change for them
- Easy to set up in most email providers
- Original sender information preserved
Cons:
- Replies show SDesk domain (unless using custom domain for outbound)
- Requires email provider that supports forwarding
Option 3: Custom Domain (Professional)
Best for: Established stores wanting full brand control
Use your own domain for both sending and receiving:
support@yourstore.com (fully branded)Pros:
- Full brand control - your domain everywhere
- Professional appearance to customers
- Better email deliverability
Cons:
- Requires DNS configuration
- Takes 15-30 minutes to set up
- DNS changes can take up to 48 hours to propagate
Which Should You Choose?
| Situation | Recommendation |
|---|---|
| Just testing SDesk | Default SDesk Domain |
| Have existing support email | Email Forwarding |
| Want professional branding | Custom Domain |
| Not sure | Start with Forwarding, upgrade later |