Managing Notifications
Control how and when you're notified about ticket activity.
Notification Types
Email Notifications
Receive emails when tickets need attention:
- New ticket created
- Customer replied
Push Notifications
Browser notifications for immediate alerts (if enabled).
Configuring Notifications
- Go to Settings
- Find the Notifications section
- Toggle the notifications you want
- Enter your notification email address
- Save changes
Notification Options
- Email notifications - On/Off
- Notification email - Where to send alerts
- Push notifications - Browser alerts
- Notify on new tickets - Alert when tickets are created
- Notify on replies - Alert when customers respond
Best Practices
- Use a shared inbox for email notifications if you have a team
- Enable push notifications for faster response times
- Turn off notifications outside business hours if needed