Understanding the Dashboard

The SDesk dashboard gives you an overview of your support activity at a glance.

Dashboard Metrics

At the top of your inbox, you'll see key metrics:

• Open Tickets - Tickets waiting for your response
• Pending Tickets - Tickets waiting for customer reply
• New Today - Tickets received today
• Closed Today - Tickets resolved today

Ticket Statuses Explained

Understanding ticket statuses helps you prioritize your work:

• Open - Customer is waiting for your response. These should be your priority.
• Pending - You've replied and are waiting for the customer. No action needed yet.
• Closed - Issue is resolved. The ticket is archived but still searchable.

Navigation

Use the sidebar to navigate between:

• Inbox - View and manage tickets
• Settings - Configure your support desk
• Billing - Manage your subscription

Filtering Tickets

Use the filter bar above your ticket list to:

• Filter by status (Open, Pending, Closed, All)
• Filter by assigned agent
• Search by customer email or subject